Tawseel
Service On Demand
Overview
Tawseel is an innovative on-demand service program by the UAE Ministry of Human Resources and Emiratisation (MOHRE). It allows users to book essential MOHRE services at their convenience via a mobile app or a dedicated call center. With real-time tracking, service routing, and seamless communication, Tawseel brings government services directly to users’ locations, ensuring efficiency and accessibility.
FiveC played a crucial role as a sub-contracted software developer, responsible for building the Tawseel technology. The solution includes separate mobile apps for customers and service providers, along with an advanced backend system for managing service requests, tracking locations, and integrating with MOHRE’s CRM.
Objectives
- Enable on-demand booking of MOHRE services.
- Provide a seamless customer experience through a mobile app and call center.
- Ensure real-time service tracking and communication between users and service providers.
- Integrate with MOHRE’s CRM and call center for a unified system.
Process
Key Features & Technologies
- Mobile App (iOS & Android): Enables booking, tracking, communication, and service rating.
- Real-Time Location Tracking: Optimized routing for Tawseel representatives.
- CRM & Call Center Integration: Ensures a smooth customer experience.
- Automated Reporting & Analytics: Tracks service performance and generates reports.
Outcome
- Enhanced Accessibility: Customers can request services at their convenience.
- Efficient Service Routing: Optimized delivery of government services.
- Seamless Communication: Real-time updates and easy coordination between users and service providers.
- Improved Customer Experience: Tawseel simplifies access to MOHRE services, ensuring efficiency and ease of use.
